Privacy Policy
VANGENES BIOTECH (HONGKONG) LIMITED and its online store "vangenes.com.hk" (herein referred to as " Vangenes”, “ We ”, “ Us " or " Our "), is a biotechnology company that is committed to protecting and respecting your privacy and personal information, meaning any information about you that is personally identifiable ("Personal Information " ) that we may collect or that you may send to or through www.vangenes.com.hk or other Vangenes websites that link directly to this privacy statement.
This Privacy Statement (the "Privacy Statement"), together with our terms of use, describes how we may use your personal information and how that information may be used or disclosed by us.
Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
This Privacy Statement applies only to personal information collected on the website. It does not apply on any third-party website that may link to or be accessible to the website over which we have no influence or control. Your use of other sites, or submission of personal information to other third-party sites, is at your own risk and is subject to their privacy statements and policies.
Collection of your personal information directly from you
In general, you can visit this website without disclosing your identity and without disclosing any personal information. However, there may be occasions when we need personal information about you or when you wish to disclose such personal information to us. Personal information is obtained when submitted by you and is subject to the provisions set out in this privacy statement.
We may collect and process the following personal information about you:
Information you provide when filling in forms on the website, such as your personal details (e.g. name, date of birth, etc.) or contact details (e.g. telephone number, email address, postal address, etc.). This includes information provided at the time of registration to use certain sections of the website.
In connection with your use of the careers section of this website, information you provided as part of the job application and onboarding process (such as application materials, offer letter, etc.). Before using any of the services available in this section, you must review and agree to the specific terms of use.
We may also ask you to provide us with personal information (for example, when you report a problem with the site).
If you contact us in writing, by email or other electronic means, we may keep a record of that communication.
Details of your visits to this website and the information you view on this website, together with details of the resources you access. This information includes, but is not limited to: usage details, IP addresses, location data and other communication data, which will be used in accordance with this privacy statement.
Where required by law, we may ask for your explicit consent to collect personal information that we consider sensitive (such as information about your ethnicity or health information). You may withdraw your consent at any time by contacting us using the details below.
We do not ask you to provide us with personal health information through our general website.
* We obtain personally identifiable information about you only if you voluntarily choose to provide such information through correspondence with Vangenes. Feedback forms used in correspondence specifically request that you not include personal information such as usernames, passwords, social security numbers and private health information. Correspondence conducted via Vangenes feedback forms is stored on a third-party server and then downloaded by Vangenes personnel.
* If you are a user of Vangenes Link or other specific Vangenes connectivity solutions or programs, you may be asked to provide personal information through these applications. In addition to the general applicability of this Privacy Statement to these products, the use of these applications, and any information collected through them, are governed by specific end user agreements.
Several Vangenes pages and programs give users the option to pay for services electronically. Information from these bill payment links is not tracked or logged, but may be passed to independent third parties for payment processing.
We may be required by law to collect certain personal information about you or as a result of any contractual relationship we have with you. Failure to provide this information may prevent or delay compliance with these obligations.
Collection of your information from other sources
Vangenes will also collect the following categories of personal information from third parties, such as digital advertising agencies, acquired business listings, events and conferences, and shopping lists.
Name, address, email address, company name, title, preferences
We may augment or merge your personal information with data obtained from third parties for the same purposes for which we use personal information voluntarily provided by you.
How we will use your personal information
We may use your personal information for the following purposes, which are in our legitimate interests:
We may analyze your personal information to better understand your needs and how we can improve our websites, products and services. For example, we may use your information to verify that website content is presented in the most effective manner for you and your device, or to allow you to participate in website features for registration purposes only, where you choose to do so.
We may use your personal information to communicate with you about new services and products that may be of interest to you. When you register online for one of our services, you may have the option of periodically receiving informational/promotional mail or e-mail. You may choose whether or not to receive this information by changing your preferences within your registration profile or by following the instructions provided in the email at any time. Vangenes may use email marketing software as a third-party service to manage certain email communications.
We may use your personal information to provide you with the services and products you request, to assist with your inquiries about our services, billing or payment methods, and to process or collect payments made to you in connection with our services.
We may use your personal information to respond to subsequent requests you may make of us.
We may use any of your personal information categories to exercise our legal rights where necessary, for example, to detect, prevent and respond to fraud claims, intellectual property infringement claims, or breaches of law or contract.
If you do not want us to use your personal information in this way, please contact us through the details contact information below.
Worldwide transfer of your personal information
Your Personal Information may be transferred, stored and processed in a country that is not considered to ensure an adequate level of protection for Personal Information under European Union (EU) law. We establish appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements so that your Personal Information is adequately protected. For further information on the appropriate safeguards in place, please contact us using the details below.
The 3rd Parties
We may share your personal information with agents, contractors or partners of Vangenes in connection with the services that these individuals or entities perform for or with Vangenes. They are restricted from using the information in any way other than to provide services to Vangenes, or services for the collaboration in which they and Vangenes are involved. We may, for example, provide your information to agents, contractors or partners to host our databases, for data processing services such as Shopify, PayPal, FedEx and other similar service providers, or for them to send to you via mail the information you requested. We will not give, sell, rent, lend or otherwise disclose any personal information to third parties.
Vangenes reserves the right to share personal information in response to duly authorized information requests from any law enforcement agency, court, regulatory body, governmental authority or other third party, where we believe such disclosure is necessary to comply with a legal obligation or regulatory, or otherwise to protect our rights or the rights of any third party.
We may provide personal information to third parties in connection with the sale, assignment or other transfer of the business of this website to which the information relates, in which case we will require such third parties to agree to treat the personal information in accordance with our terms of use.
We may also share aggregated, non-personal information about website usage with unaffiliated third parties. This aggregated information does not contain any personally identifiable information about our users.
Information security and storage
We reserve the right to take appropriate legal action, including but not limited to referring any illegal or unauthorized use of this site to law enforcement authorities. We also reserve the right to take any action to prevent unauthorized use of our intellectual property.
We may cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of any person for the prevention or detection of crime or for the apprehension or prosecution of offenders. There may be other circumstances in which we may be required by law to disclose information about you or your use of this site. You waive and release us from any claims arising from such disclosures and from any actions taken as a result of investigations by us or law enforcement authorities.
We may investigate any complaint or violation of this Privacy Statement and take any action we deem appropriate (which may include, but is not limited to, removing any information about you, issuing warnings, suspending, limiting or terminating your access to the Site). We also reserve the right to suspend, restrict or terminate your access to the website at any time without notice, at our discretion, if we have reasonable grounds to believe that you have violated this Privacy Statement or our Terms of Use.
Security and protection of your personal information is also up to you.
If you choose or are provided with a user identification code, password or any other piece of information as part of our security procedures for one of the registered member sections of the site, you are responsible for maintaining the confidentiality of your password and username for the website and for all activities that are carried out under them.
We have no means of verifying the identity of those who use this site and will not be responsible if your password or username is used by anyone else. You agree to notify us immediately of any unauthorized use of your password or username via the contact details provided below. We have the right to disable any user identification code or password, whether chosen by you or assigned by us, at any time if we believe that you have failed to comply with any provision of these terms or our Terms of Use.
Please be aware that although we take appropriate measures to safeguard the security of your personal information, the transmission of information over the Internet is not completely secure and therefore you do so at your own risk. Once we receive your personal information, we will implement strict security procedures designed to prevent unauthorized access.
The financial information and payment data, including credit card numbers, that you provide to us through the Vangenes Internet Bill Payment link is encrypted using secure socket layer (SSL) encryption technology. This information may only be accessed by agents and employees of Vangenes who maintain the required password and position access rights, and third-party vendors who support Vangenes' billing operations.
We implement technical and organizational measures to maintain a level of security appropriate to the risk for the Personal Information we process. These measures aim to maintain the integrity and permanent confidentiality of Personal Information. We evaluate these measures regularly.
We will retain your Personal Information in accordance with our records retention policy, as updated from time to time, and for as long as we have a relationship with you. To request removal of your personal information from our database, please see below for more information.
Cookies
Vangenes tracks visitors to our website by collecting data elements called cookies. Cookies collected from the Vangenes website are used to: (1) enable certain functions and tools on this website, (2) assist with website navigation, (3) track resources and data used on this website, (4) promote products and services of Vangenes, and (5) remember computer settings. Vangenes also collects other forms of non-personal information, such as browsers used to access our site, search terms used to find the site, and traffic referrals and links to our site. Cookies are not kept permanently within our tracking system. You can prevent your computer from accepting cookies by modifying the properties of your web browser. Nonetheless, Vangenes also uses Google Analytics software services to analyze traffic to the various Vangenes pages. Data collected regarding site usage is compiled in aggregate form to improve site performance. If you do not want your information to be included in Google Analytics aggregate data, you can download and install Google's "Google Analytics Opt-out Browser Add-on" here.
If you wish to prevent the use of cookies, or prevent your information from being included in Google Analytics aggregate data, you must modify the properties of your web browser as described above.
Internet Links
As a convenience to visitors to our website, the Vangenes website may contain links to various websites that may provide useful information. Links contained on our website that transfer you to a non-Vangenes website are not maintained by us and may contain information and/or privacy policies different from those of our company. You may review the privacy policies of those sites and/or receive specific information about the privacy policies and procedures of those sites after you leave the Vangenes website. Vangenes is not responsible for the content or privacy practices of a non-Vangenes website. Vangenes does not control, or have any input into, whether our business partners or linked Internet sites use or accept cookies on their sites.
Updates and Changes
We may update this Privacy Statement from time to time. When we update, for your convenience, we will make the updated Privacy Statement available on this page. Changes and additions to the Privacy Statement are effective from the date they are published. Please review the Privacy Statement from time to time to see if we have made any changes to the way we use your personal information.
Children's privacy
You should be aware that this website is not intended for, or designed to attract, individuals under the age of 18.
Your rights over your personal information
Subject to local laws, you have certain rights in relation to your local information. These rights include the following:
access your personal information;
rectify the information we have about you;
erase your personal information;
restrict our use of your personal information;
object to our use of your personal information;
receive your personal information in a usable electronic format and transmit it to third parties (right to data portability);
You can lodge a complaint with your local data protection authority if one exists in your country.
We encourage you to contact us to update or correct your personal information if it changes or if the personal information we have about you is inaccurate. Please note that we will likely request additional information from you in order to honor your requests.
Please note that if you request that your personal information be deleted, you may continue to receive materials for a short period of time while we update our lists. Your records will then be permanently deleted from our systems.
How to contact us
If you have any questions or concerns about the way your personal information is used, please contact us via mail at " Vangenes Biotech (HongKong) Limited, Room 7, Chemical Co-working Centre, 107-109, Building 9W, 9 Science Park West Avenue, Sha Tin, New Territories, Hong Kong (SAR), China", marking your letter for the attention of the Data Controller, Compliance Department. Our data protection officer can be contacted at heyx@vangenes.com.
This Privacy Statement was last updated on September 5, 2023.